| So what is a job aid anyway? A Handbook of Job Aids, Rossett and Gautier-Downes (1991), defines job aid as "a repository for information, processes, or perspectives that is external to the individual and that supports work and activity by directing, guiding, and enlightening performance." In simpler terms, job aids contain information we choose not to remember; information that we can refer to when the need arises. As organizations of the future realize the escalating costs of training and development, the role of job aids will grow in importance.
|